New Spirit Naturals provides an exciting opportunity to build a home-based business. This freedom allows you to earn a few extra dollars for yourself and your family, or to build a dynamic International Business!

Your profits are earned by sharing your products and encouraging others to do the same. The support system outlined in this business guide, along with New Spirit's informative Training Program conducted on-line and sponsored by the Corporate Office and Executive Directors throughout the country, will assist you daily towards accomplishing the results you desire.

DISTRIBUTORS PURCHASE AT WHOLESALE
Distributors receive a 25% Discount. Sales Directors, Sr. Directors and Executive Directors receive a 30% Discount. In addition to your distributor discount, each month New Spirit publishes a list of sale items that can mean additional earnings for you.

MAIL ORDERING INFORMATION
The Purchase Order (#9000) is a simple tool to use when placing mail orders with New Spirit Naturals. Use a current Purchase Order Form whenever possible. Complete all information and mail original copy to: New Spirit Naturals P.O. Box 3300 San Dimas, California 91773.

ON-LINE ORDERING INFORMATION
On-line ordering is as simple as logging on to New Spirit's website:

www.newspirit.com

At the login screen, select the products of your choice using our simple product search button, or select PRODUCTS from the navigation heading to review New Spirit's complete line of Health and Personal Care Products. When your shopping cart is full, if you are currently enrolled as a New Spirit Distributor, you will be prompted for your ID Number(your email address) and your unique password.

If you are a New Spirit Distributor and logging on for the first time, please call or email us to select a password. .

If you are enrolling as a Distributor for the first time, simply select the appropriate option and complete the information requested.

If for any reason you are unable to log-on, contact New Spirit Naturals at 1-800-922-2766 for assistance

TELEPHONE ORDERING INFORMATION
Proper planning is a must for a successful business. Learn to project your sales in advance. But, as an extra service for you and for rush orders outside of your local calling area, you may call:

New Spirit's Order Line
1-800-922-2766

New Spirit Naturals does not accept collect phone calls. New Spirit Naturals' 800 number is for placing orders only.

All Customer Service Requests and product questions should be directed to New Spirit Naturals' Corporate Office Number:

(909) 592-4445

Or Contact Us At
e Service@newspirit.com

TERMS
Orders are shipped when your payment is received and verified. Additional charges include a $2.75 Handling Charge per package. This charge will be added to your freight bill.

On mail orders or orders placed in person at the Corporate Office, New Spirit accepts Cash, Money Order, approved Visa, Master Card, Discover Card or American Express. Personal Checks are accepted only when orders are placed with an approved credit application. All Internet or e-Center orders accept only approved electronic payment. (Visa, Master Card, Discover Card, American Express, Debit Card).

A $25 Service Charge is assessed each time a check is returned. If New Spirit is not notified immediately, a returned check is automatically referred to an Independent Collection Service that will assess the amount of check PLUS service charges PLUS any collection expense.

Checks not cleared within a 30 day period or those referred for Collection are not eligible for BONUS VALUE.

IF THERE IS AN ERROR IN YOUR ORDER
If there is an error in your mail order or your on-line order, the Order Department will make all necessary corrections. These corrections will appear on your packing list enclosed in your shipment and a Purchase Order Adjustment explaining the overage or shortage will be included. If the error is short more than $10, you will be contacted for payment arrangements.

Should the error result in an overage, you will receive a credit memo which may be applied to your next order. You will receive Bonus Credit for any overage in the month the payment is received.

BACK ORDERS
New Spirit Naturals does everything possible to avoid back orders. Should a product be back ordered, our procedure will be simple:

1. Products on Back Order will be noted on your Packing Receipt.
2. Once the products are available, they are automatically shipped prepaid with a copy of your notification. Should there be an unusual delay, you will be notified by mail and/or e-mail.
3. In the event a product is discontinued, New Spirit will issue a full product credit.
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DAMAGE OR DEFECTIVE MERCHANDISE SHIPPING CLAIMS
If your package is damaged in transit, the freight company will honor a claim initiated by New Spirit.

Procedure:

1. Notify carrier of damage
2. If discovered at time of delivery, have driver note damage on delivery slip
3. Remove saleable merchandise. Leave damaged items and packing material intact

Send the following information to New Spirit:

1. Order Number/List of damaged goods
2. UPS Claim Number (Important! This allows New Spirit to pursue the claim with the appropriate carrier.)

DAMAGED OR DEFECTIVE PRODUCT
If your products in your shipment are affected by heat, cold, improper packaging or is defective, call us or email us at Customer Service.

We will need the following information:

1. Order Number
2. A list of damaged goods

Hold the damaged product until your customer service representative advises action. You may be asked to return the product to a New Spirit distribution Center or a Company Representative may be sent to inspect damaged merchandise.

Defective product must be reported with proof of purchase within 30 days of Purchase Order date. REMEMBER: Check your product upon receipt.

Our intent is to give you service. Provide us with clear, organized information so we may quickly initiate a solution.

Whenever products must be returned to us, please forward them to Shipping and Receiving at:

New Spirit Naturals
615 West Allen Avenue
San Dimas, California 91773

PRODUCT EXCHANGES
Plan your inventory to avoid Product Exchanges. They are costly and time consuming.

When an exchange is necessary, note the following guidelines:

• New Spirit will not accept discontinued items or product that has been in your stock more than 60 days
• Obtain authorization number from the Corporate Office prior to shipping product for exchange
• When product is accepted for exchange, a 20% restocking charge will be assessed
• Product must be shipped prepaid to San Dimas, California. When return freight charges are calculated and remitted to New Spirit, exchanged merchandise will be shipped to you.
  
  

DISTRIBUTOR PRODUCT GUARANTEE
New Spirit Naturals will replace or issue a credit to your account for any products of less than top quality or for broken or damaged merchandise. This guarantee does not apply to products which have been intentionally damaged or misused, or to products under warranty.

REFUND POLICY TO RETAIL CUSTOMERS
Our Retail Customer Guarantee states:

New Spirit Naturals guarantees each product for its quality and workmanship. If the product you have purchased is found unsatisfactory, it may be returned to your New Spirit Naturals Distributor within 30 days from date of purchase for an exchange or refund. This Guarantee does not apply to products under Warranty.

As a New Spirit Distributor, it is your responsibility to honor this retail guarantee.

New Spirit's guarantee to you is to replace any damaged, defective or returned product.

Simply follow this procedure:

• Whenever possible, solve the problem before it occurs. Develop the habit of looking at each product before you deliver it to your retail client. What do you look for? Summer heat melts lipstick and pencils. Shipping can loosen lids and cause leakage. Check your product packs to assure all products are there. Educate your retail clients so they know how to use your products and what to expect.
• When product is returned, offer an exchange. When a customer requests a refund, request a note which includes your customers' name, address and the reason for their return.
• Send or email your customer's request, along with the following information:
  1. Your Name and Distributor ID Number
  2. Your Address and Phone
  3. Description of product
     Note: It is required by law that we keep records on defective and returned merchandise. Call our order desk or e-mail us at Customer Service to obtain a return authorization. Upon receipt of the product, New Spirit will send you new product.
     

BONUS DOLLARS
New Spirit Bonus Dollars are paid monthly on product purchases as outlined in the Marketing Plan.

No Bonuses are paid on Credits or Exchanges.

Bonuses are computed from Purchase Orders received from the first to the last day of the month.

NOTE: C.O.D. Orders receive bonus credit in the month payment is received. Payments received by the last day of the month will be credited the following month. It normally takes 10 to 14 days for the Home Office to receive payment for C.O.D. Orders.

ALL Phone Orders and e-Commerce orders are dated in the month received.

NOTE: Return checks must be paid in full within 30 days to receive Bonus Value. Checks are issued by the Corporate Office by the 25th of the following Month. Please allow the normal mail time for delivery.

QUESTIONS ON YOUR BONUS REPORT?

1. Please study your bonus report carefully before contacting the Corporate Office.
2. Determine, if possible, any discrepancies that appear on your report. Make notes.
3. Send or email your questions to New Spirit within 14 days of receipt of your Bonus Report. All discrepancies must be reported within 14 days. If an adjustment is requested after 14 days, New Spirit may assess an accounting fee (depending on time required to substantiate adjustment).
4. If it is necessary to call with your questions, please have all facts and questions at hand for customer service.
5. Unless customer service advises you otherwise, all adjustments will appear on the following month's Bonus Statement.
   

TO QUALIFY FOR YOUR BONUS

All that is required to collect your Group Volume Bonus is your personal volume of $70 Bonus Value during each calendar month.

To qualify for Generation (3) Bonuses, an Executive Director must:

1. Personally purchase $70 Bonus Value
2. Accumulated $350 Group Volume (BV) within the calendar month
3. Maintain Active Distributor Status for the previous 90 days
4. To qualify for Infinity Bonuses, refer to your New Spirit Marketing Plan

**New Spirit must have a valid Social Security Number on file before any bonus checks are issued.

***When your bonus earnings exceed $600 a year, your earnings are reported to the appropriate state and federal agencies via form 1099.

ADVANCEMENT APPLICATION

To become eligible for bonuses, a New Spirit Distributor must first qualify by meeting volume requirements as outlined in the Marketing Plan. To complete the qualifications, New Spirit Naturals must receive an Advancement Application each time you Advance.

Each Advancement Application must be accompanied with the following:

1. An Application Fee of $20. This nominal fee provides you with the following services:
   • Bonus Accounting for your Sales Organization
   • Newsletters to all new Distributors for 6 months, regardless of activity
   • Year End Accounting (Form 1099) if required
   • No Annual Distributor Renewal Fees
     
2. A recent photograph (Let us publish your testimonials and accomplishments!)
3. Executive Directors are required to attend the National Training Academy or complete our Executive Director Distance Training within 90 days of their qualifying month.

Your Advancement Application must be received with your qualifying order (for an Immediate Director Position) or the last day of the month following your qualifying month (for Work Up Directors.) YOU MUST SUBMIT AN ADVANCEMENT APPLICATION EACH TIME YOU ADVANCE TO A NEW MARKETING POSITION.

CHANGE IN SPONSORSHIP

Your Sponsor refers to the person who, enrolled you in New Spirit's Marketing Plan. Any request for a change in sponsorship must be agreed to by both Sponsor and Applicant and must be approved by New Spirit Naturals. A written request must be directed to New Spirit's Board of Directors along with a $100 Accounting Fee.

Note: Because of the numbers of distributors involved, both upline and downline, New Spirit is extremely reluctant to authorize a sponsor change for established distributors.

NEW SPIRIT'S SUCCESS EXPRESS

Newsletters are mailed to all Active Distributors. To be considered active, you must purchase a minimum of $70 Wholesale Value within a 90 day period. Should you become inactive, a purchase order of $70 Wholesale Value will reestablish your active status.

Please notify New Spirit promptly of any change in Name or Address, or if you are not receiving our Quarterly Newsletter and Monthly Specials.

NEW SPIRIT'S ONE MINUTE MESSAGE

Each week, a timely health tip is emailed to those distributors who have an email address on file and specify they would like to participate in this informational program.

These great messages can assist you in modifying your health routine and educating both your customers and your sales organization about the many benefits of selecting New Spirit Products/

NEW SPIRIT NATURALS' ACTIVITIES:
THE NATIONAL TRAINING ACADEMY (NTA)
" Know-How" is power packed into New Spirit Natural's Training Academy, a three day business school committed to your success. Topics covered include: Product knowledge, attitude, time management, financial planning, recruiting and building a sales organization. The Business Preview, goal setting, closing the sale and more!

These dynamic Schools are often held in San Dimas and include a tour of New Spirit Natural's Manufacturing Facilities.

Registration for this essential introduction to your network making opportunity is currently $100.